Privacy Policy

At Assist Depot, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard your information. By using our website or services, you agree to the terms outlined in this policy.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. Personal Identifiable Information (PII):

  • Account Information: When you create an account or make a purchase, we collect personal details such as your name, email address, billing and shipping addresses, phone number, and payment information.
  • Order Information: Information related to your purchases, including product preferences, order history, and transaction details.

2. Non-Personal Identifiable Information (Non-PII):

  • Usage Data: We collect data about your interactions with our website, including browser type, IP address, device information, pages visited, and time spent on our site.
  • Cookies: We use cookies and similar tracking technologies to personalize your browsing experience and for website analytics. For more information, please see our Cookie Policy below.

3. Health Information (Optional):

For personalized recommendations, we may collect health-related information (e.g., conditions you are managing). This data is used strictly to enhance the services we provide.

4. How We Use Your Information

  • Order Fulfillment: To process and deliver your orders, manage payments, and communicate order status.
  • Customer Support: To respond to your inquiries, provide technical support, and address issues related to your purchases.
  • Personalization: To offer product recommendations, tailor content, and enhance your shopping experience.
  • Marketing: With your consent, we may send promotional materials, updates on new products, and exclusive offers via email. You can opt out of these communications at any time.
  • Analytics and Website Improvement: We analyze usage data to improve website functionality, product offerings, and overall user experience.

5. HOW LONG WE RETAIN YOUR DATA

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers to perform services on our behalf, including:

  • Payment Processors: To handle payments securely and efficiently.
  • Shipping Partners: To ensure the delivery of your products.
  • Marketing and Analytics Tools: To help us analyze website traffic and customer behavior. 

These third parties are required to maintain the confidentiality of your information and use it solely for the purposes of assisting us with our business operations.                      

6. Data Security

We take the security of your personal data seriously and implement robust security measures, including:

  • Encryption: Sensitive information such as payment details is encrypted using SSL (Secure Socket Layer) technology.
  • Secure Storage: Personal data is stored on secure servers with restricted access.
  • Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7.Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Rectification: You may request access to the personal data we hold about you and request corrections if necessary.
  • Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used format.
  • Erasure: You may request that we delete your personal information, subject to legal or contractual obligations.
  • Marketing Preferences: You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

For any requests related to your personal data, please contact our Data Protection Officer at [email protected].

 

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory requirements. After this period, we will securely delete or anonymize the information.

8. Retention of Personal Information

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Assist Depot Privacy Team
Email: [email protected]

Phone: (305)-338-7324

Cookie Policy

Assist Depot uses cookies to enhance your browsing experience, analyze site traffic, and customize content. By using our website, you consent to the use of cookies.

What are Cookies?
Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and track user behavior.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website’s operation.
  • Analytics Cookies: To analyze traffic and user behavior.
  • Marketing Cookies: To deliver personalized ads.

Managing Cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.